![]() All but a few states require dual-party consent-meaning both people involved in a phone conversation have to give explicit consent before a call can be legally recorded. But each state also has its own rules on the subject. Under federal law, only one party in a conversation has to give consent to record a phone call. Davis’s conclusion? “Always record your calls with big companies.”ĭavis’s strategy is a good one, but it does come with some potentially thorny legal issues. Do you understand?”ĭavis then does something supremely satisfying: He plays the recording of his first call for the rep. ![]() ?You cannot tell that it’s free, and then bill me anyway, and then tell me that you cannot unbill me or credit me for the bill. …You cannot bill me for something that I did not authorize,” he tells a rep. ?I have a call recorded where the agent tells me, in no uncertain terms, that there will be no charge. ![]() After getting the run-around with multipe Comcast customer service reps, who refused a refund, Davis played his trump card. Shortly after the technician fixed the problem, Davis noticed a trio of charges amounting to $181.94. The rep said there would be no charge for visit, but Davis, being skeptical, secretly recorded the call. A week after signing up for service, however, his Comcast equipment crapped out-a big problem for Davis, who works online from home.ĭavis called Comcast, and a customer service rep told him a technician would come to fix the problem. He didn’t want to patron Comcast- just like a lot of other people-but he had no other choice. Warning: The language in this video is very NSFW.įor those of you who aren’t able to listen to someone angrily swear about Comcast for 13 minutes, here’s a summary:Ībout a month before the call took place, Tim Davis had moved into a new apartment where cable giant Comcast was his only option for Internet service. It’s a good tactic-but before you hit “record,” you need to ensure that what you’re doing isn’t against the law. This is especially true when it comes to dealing with customer service representatives who might not always have your best interests at heart. A video posted to YouTube back in August 2014 shows first hand the power of recording phone calls.
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